"1 year manufacturer warranty" is the headline figure, but knowing exactly what it covers — and what it doesn't — matters more once you actually need it.
Every Litenza product ships with a 1 year manufacturer warranty covering manufacturing defects in the light unit, battery packs, and charger. This means faults arising from how the equipment was manufactured, not damage from use, misuse, or normal wear.
Wear-and-tear from normal use, damage from misuse or accidents, and consumable degradation (like a battery pack's capacity naturally declining over its charge-cycle life — see our battery lifecycle guide) fall outside standard defect warranty coverage. This is a normal warranty structure, not unique to Litenza — the same distinction applies to most manufacturer warranties on powered equipment.
Extended coverage beyond the standard 1 year is available as a purchase option at the time of order, for projects or fleets where a longer defect-coverage window is worth the added cost — see our renting vs buying guide and AMC guide for how this compares to other ownership-cost options.
Warranty is about defect coverage; an AMC is a broader service contract covering scheduled maintenance and response times. They solve different problems — see our AMC explainer for the full distinction.
Contact us through Service & RMA with your product model and a description of the issue. Have your purchase date on hand — see our troubleshooting guide first for issues that might resolve without needing a claim at all.
Manufacturing defects in the light unit, battery packs, and charger, for 1 year from purchase — faults arising from how the equipment was made, not from use, misuse, or normal wear.
Wear-and-tear from normal use, damage from misuse or accidents, and consumable degradation like a battery pack's capacity naturally declining over its charge-cycle life.
Yes — as a purchase option at the time of order, for projects or fleets where a longer defect-coverage window is worth the added cost.
Warranty covers manufacturing defects; an AMC is a broader service contract covering scheduled maintenance and response times. They solve different problems and can be considered separately.
What an annual maintenance contract typically covers.
Read More →What a reasonable service response commitment looks like.
Read More →What affects battery life and when to plan for replacement.
Read More →