Lithium battery packs are reliable, well-understood equipment when handled the way they're designed to be — a short list of general safety practices covers most of what a field crew actually needs to know day to day.
Check a pack for visible swelling, damage, or heat before use — these are signs a pack may be degrading or damaged and shouldn't be used or charged until assessed. See our troubleshooting guide for what to do if you spot this.
Use the charger supplied with the equipment rather than a substitute — chargers are matched to a specific battery pack's charging profile, and using an unmatched charger is a general risk with lithium battery equipment, not a Litenza-specific caution.
Don't charge or store packs in direct extreme heat (a closed vehicle in full sun, for example) or expose them to open flame or extreme cold for extended periods — moderate, stable temperature conditions are better for both safety and pack longevity. See our battery lifecycle guide for how storage conditions affect long-term pack health.
Packs sitting unused for extended periods should be stored at a partial charge rather than fully depleted or fully charged — covered in more detail in our battery lifecycle guide, this is also a reasonable general safety practice, not just a longevity one.
A visibly damaged, swollen, or overheating pack should be set aside and not used, charged, or disposed of casually — contact us through Service & RMA for guidance on a specific damaged pack rather than assuming it's safe to continue using.
This is general lithium battery handling practice — always follow your own organization's safety policy and any applicable regulatory requirements for battery-powered equipment on your specific site.
Visible swelling, damage, or heat — signs a pack may be degrading and shouldn't be used or charged until assessed.
No — chargers are matched to a specific pack's charging profile. Using an unmatched charger is a general risk with lithium battery equipment.
At a partial charge, in moderate, stable temperature conditions — not fully depleted, not fully charged, and not exposed to extreme heat, cold, or open flame.
Set it aside, don't use, charge, or dispose of it casually, and contact Service & RMA for guidance specific to that pack.
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